Course curriculum

  • 1

    Classroom

    • Classroom Educator Training Workbook

    • Lesson 1: The Lesson

    • Journaling: The Lesson

    • Activity: The Lesson

    • Lesson 2: Facilitation

    • Journaling: Facilitation

    • Activity: Facilitation

    • Lesson 3: Beyond the Class

    • Journaling: Beyond the Class

    • Activity: Beyond the Class

    • Lesson 4: Setting the Stage

    • Journaling: Setting the Stage

    • Activity: Setting the Stage

    • Drivers Ed Classroom Test

    • Classroom Coaching Checklist
  • 2

    Clinic Floor

    • Clinic Floor Training Workbook

    • Lesson 1: Before the Service

    • Journaling: Before the Service

    • Activity: Before the Service

    • Lesson 2: During the Service

    • Journaling: During the Service

    • Activity: During the Service

    • Lesson 3: After the Service

    • Journaling: After the Service

    • Activity: After the Service

    • Lesson 4: Zones and Rotations

    • Journaling: Zones and Rotations

    • Activity: Zones and Rotations

    • Lesson 5: Tracking Numbers

    • Journaling: Tracking Numbers

    • Activity: Tracking Numbers

    • Drivers Ed Clinic Floor Test

    • Clinic Floor Coaching Checklist
  • 3

    Guest Services

    • Guest Services Training Workbook

    • Lesson 1: The Call In

    • Journaling: The Call In

    • Activity: The Call In

    • Lesson 2: The Check In

    • Journaling: The Check In

    • Activity: The Check In

    • Lesson 3: The Check Out

    • Journaling: The Check Out

    • Activity: The Check Out

    • Lesson 4: Handling Upset Clients

    • Journaling: Handling Upset Clients

    • Activity: Handling Upset Clients

    • Drivers Ed Guest Services Test

    • Guest Services Coaching Checklist