Course curriculum

  • 1

    Introduction

    • Drivers of Success Fast Track: Cosmetology eBook

    • Fast Track: Cosmetology WeBook
  • 2

    Prosper U Pro App

    • Welcome

    • Accessing the App

    • Life Expense Calculator

    • Dream Income

    • Tracking your Success

    • Final Thoughts
  • 3

    Chapter 1: Legendary Customer Service

    • Learning Objectives

    • “Normal” Customer Service vs. “Legendary” Customer Service

    • Going the Extra Mile

    • Admit Your Mistakes

    • Chapter Review
  • 4

    Chapter 2: Your Role Before the Service

    • Learning Objectives

    • Failing to Manage the Points of Contact

    • Warm Welcome

    • The Consultation

    • Chapter Review
  • 5

    Chapter 3: Your Role During the Service

    • Learning Objectives

    • Educating Your Client

    • Chapter Review
  • 6

    Chapter 4: Your Role After the Service

    • Learning Objectives

    • Final Steps

    • Chapter Review
  • 7

    Chapter 5: Money Matters

    • Learning Objectives

    • Setting Goals

    • Working the Numbers

    • Chapter Review
  • 8

    Chapter 6: Attracting Your Ideal Client

    • Learning Objectives

    • Business Building Tools

    • Referrals and Reviews

    • Chapter Review
  • 9

    Chapter 7: Maximizing Your Average Ticket

    • Learning Objectives

    • Suggesting Add-on Services

    • Why Selling Retail is Important

    • Retail Questions

    • Retail Killers

    • Chapter Review
  • 10

    Chapter 8: Retaining Loyal Clients

    • Learning Objectives

    • Benefits of Pre-booking

    • Why Clients Leave, Why Clients Stay

    • Chapter Review
  • 11

    Drivers of Success Fast Track: Cosmetology Final

    • Final Exam